Frequently Asked Questions
Everything you need to know about our handcrafted products and services.
What makes iTokri products unique?
Every product at iTokri is sourced directly from artisans and craftspersons across India. We focus on authentic handloom, traditional crafts, and eco-friendly materials that celebrate India's rich heritage.
How long does shipping take within India and internationally?
Domestic orders are typically delivered within 5-7 business days. International shipping varies by location but generally takes 10-15 business days via our trusted global courier partners.
What is your return and exchange policy?
We offer a hassle-free 7-day return policy for most items. If you are not satisfied with your purchase, you can initiate a return or exchange through our portal, provided the items are unused and have original tags.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible. However, since many of our products are handmade and use natural dyes, slight variations in color and weave may occur, adding to their unique charm.
Which payment methods do you accept?
We accept a wide range of payment options including Credit/Debit cards, Net Banking, UPI, and popular mobile wallets. We also offer Cash on Delivery (COD) for most pin codes within India.
How do I care for my handloom garments?
We recommend hand washing your handloom clothes separately in cold water with mild detergent. Avoid soaking for long periods and dry them in the shade to preserve the integrity of the natural dyes.